Before the First Consultation
Pre-Consult Assessment
In order to triage and prioritise your appointment, It would help expedite the process if you could have the referral letter, reports of recent scans (Xrays, MRI and CT scans under 12 months) and the completed “Patient Information Sheet” sent to the office via mail, facsimile or email.
Once we have reviewed your information, we will schedule the earliest available appointment.
If your Xrays, MRI and CT scans are obsolete (egmore than 12 months old or a new symptom has occurred), we will need to send you for new scans PRIOR to the first consultation in order to have all the relevant images available for the first consultation.You will be responsible for organising these investigations.
Interpreter Services
If English is not your first language, you may require the assistance of on-site TIS National Interpreter. Please notify us that you require this service so that we can arrange an interpreter to be present during the consultation.
Urgent Appointments
If your condition requires an “Urgent”appointment, please liase with our Nurse Practitioner to fast-track your appointment.
Appointments For Public Patients
Drs McMaster, Li and Kam conduct a PUBLIC outpatient clinic at the University Clinic at Westmead Hospital under the provisions of Medicare. There is a long waiting period (up to 9 to 12 months) for an appointment. Please contact the University Clinic on 02 8890 6544 or Fax to 02 8890 8333
Alternative Option
If you do not wish to wait for the appointment at the University Clinic at Westmead Hospital, we do see Public Uninsured Medicare patients at Suite 19, Westmead Private Hospital. This incurs a consultation fee which is payable at the time of the appointment. Fees are payable by cash, EFTPOS, Mastercard or Visa.
Cancellation of appointments on the day of the appointment or Non-attendance of appointments will incur a cancellation fee.
When you come for your appointment please remember to obtain and bring the following
- Referral letter from GP, family physician or other doctor
- Medicare card
- Up to date reports and actual X-rays, MRI's, CT scans etc and any other relevant information
- Complete Your New Patient Paperwork Before Your First Visit
- Combined Pt Info (for all patients)
- Pain Chart (for Spine patients)
Appointments For Privately Insured Patients
Drs McMaster, Li and Kam can see you at the consultation rooms at Westmead Private Hospital, Norwest Private Hospital or SAN Clinic.
All consultation fees are payable at the time of the appointment. Fees are payable by cash, EFTPOS, Mastercard or Visa.
Cancellation of appointments on the day of the appointment or Non-attendance of appointments will incur a cancellation fee.
When you come for your appointment please remember to obtain and bring the following
- Referral letter from GP, family physician or other doctor
- Medicare card or DVA card
- Have your Private Hospital Insurance information with you
- Up to date reports and actual X-rays, MRI's, CT scans etc and any other relevant information
- Complete Your New Patient Paperwork Before Your First Visit
- Combined Pt Info (for all patients)
- Pain Chart (for Spine patients)
Appointments For Workers Compensation/Third Party Patients
Pre-approved by your Insurer and the approval letter sent to office when the appointment is made. If pre-approval is not available, you will be required to pay out-of-pocket the consultation fees.
When you come for your appointment please remember to obtain and bring the following
- Referral letter from GP, family physician or other doctor
- Have your Workers Compensation/Third PartyInsurance information with you
- Up to date reports and actual X-rays, MRI's, CT scans etc and any other relevant information
- Complete Your New Patient Paperwork Before Your First Visit
- Combined Pt Info (for all patients)
- Pain Chart (for Spine patients)
Appointments For International Patients
If you are residing outside Australia and wish to have a consultation with Drs McMaster, Li and Kam, it would be advisable for you to have all relevant documents, reports and Scan images uploaded to DropBox, OneDrive or Google Drive with a link sent to us for access. Having access to visually assess the scan images will allow us to advice you as to whether it is worth the expense to fly to Australia for an assessment and any subsequent surgeries.
If a consultation and surgery is anticipated, we will be able to arrange the consultation via Telehealth to expediate the process. A consultation fee which is payable at the time of the appointment. Fees are payable by Electronic Bank Transfer, Mastercard or Visa.
When you come for your appointment please remember to obtain and bring the following
- Referral letter from GP, family physician or other doctor
- Up to date reports and actual X-rays, MRI's, CT scans etc and any other relevant information
- Complete Your New Patient Paperwork Before Your First Visit
- Combined Pt Info (for all patients)
- Pain Chart (for Spine patients)
Appointments For Second Opinions
Are you unsure about the treatment your doctor has recommended, or are you wondering if surgery is really necessary and advisable? In such cases, a second opinion can ease your doubts and bring you confidence and security. An objective assessment of your first diagnosis by another specialist will ensure that you receive the best possible treatment.
We are available for second opinion consultations.
When you come for your appointment please remember to obtain and bring the following
- Referral letter from GP, family physician or other doctor
- Up to date reports and actual X-rays, MRI's, CT scans etc and any other relevant information
- Complete Your New Patient Paperwork Before Your First Visit
- Combined Pt Info (for all patients)
- Pain Chart (for Spine patients)
